Terms and conditions Ilulissat Adventure
Booking and reservations:
Booking and reservations can be made in advance online via our webpage or by e-mail. Reservations and booking are not confirmed before payment is well received. Payment can be made online via our online link, or via bank transfer upon request.
Last minute bookings and reservations can be made on the spot in Ilulissat via Ilulissat Guesthouse. Payment can here be made via our online Link or with local currency DKK.
The booking will follow the names on the reservation, and any name change must be reported to Ilulissat Adventure/Ilulissat Guesthouse, in order not to be considered NO SHOW.
When booking excursions online, the online system will automatically send you a receipt of the payment. This will serve as your confirmation for the tour. When you book the tour locally on the spot, the guide can make you an invoice that will serve as your ticket.
Ilulissat Adventure keeps the right to change and cancel excursions on the following conditions: Weather and Ice conditions, technical problems, Force Majeure situations beyond Ilulissat Adventures control, where Ilulissat Adventure cannot perform the tour within the expected and needed safety regulations. It is by the end of the day, the captain or guide, that decides whether the tour can be done within the mentioned safety frame.
If the tour is cancelled due to any of the above-mentioned reasons, full amount will however be refunded to the costumers.
Excursions can be shortened or changed along the way, if the captain or guide does not find it responsible to continue. This could be caused by sudden weather change or technical problems.
Compensation for a shortened tour cannot be expected, however we will always look at each case individually in order to offer our guest the best experience.
Cancelations policy – excursions:
When the booking is confirmed in our system, the following cancelation terms apply:
- From booking and up to 4 weeks prior to arrival: Cancelation free of charge
- From 4 weeks – 2 weeks prior arrival: 50% cancelation fee
- From 2 weeks -departure: 100% cancelation fee.
We will always do our best to re-book any excursions (free of charge) if possible within the mentioned travel period. However, we do not guarantee this service, and strongly recommend our guest to make a travel insurance, that will cover any loss in case they need to cancel the excursions.
Please note, that special cancellation policy for booking Ilulissat Guesthouse – please see below
Cancellation policy – Ilulissat Guesthouse:
60 days before arrival – 50% cancellation fee.
Less than 60 days before arrival – 100% cancellations fee.
Change of excursion date:
Ilulissat Adventure keeps the right to change the excursions dates and times, within the travel period of the guest. This can be necessary based on weather conditions, or in order to secure a minimum number of participants on the excursions. If the tour is cancelled and not replaced within the travel period of the customer, the tour will be refunded.
When you place your booking/reservation with Ilulissat Adventure/Ilulissat Guesthouse you need to provide your contact information such as email and phone number. This is the only way we can contact you should there be any changes in the itinerary. It is your own responsibility to make sure Ilulissat Adventure has the correct contact information.
We are obligated to guard the privacy of our website visitors safely meaning:
- When entering your personal information such as name and age in our booking system, we may share this with our employees, insurers, advisers, agents and suppliers, or other parties involved in the company and booking process.We will never share your personal information with any 3rd party for the purpose of direct marketing.
- Your personal information will be kept in our system, only as long as necessary, following the guidelines given by Danish law.
- We will store all the personal information given on a secure server, meaning the server will be secured with fire-wall, and you will need a password to enter the server.
- All payments done thought our webpage will be encrypted and protected by the recommended technology within the field. However, you must acknowledge that the general transmission of information and payment via the internet is inherently insecure, and we can never fully guarantee the security of data sent over the internet.
- We are always obligated to provide you with any personal information we hold about you in our system such as Name, payment method etc. Also you can at any time ask us to remove you from any of our internal marketing lists, if you no longer wish to receive our advertising.
Insurance of customers:
We always recommend our customers to make an individual travel insurance what will cover not only any loss in case of cancelation, but that will also cover any personal damage in case of any accidents abroad. A small hospital is located in Ilulissat, but for any serious damage treatment will take place in either Nuuk, Reykjavik or Copenhagen, meaning the cost for treatment can be tremendously high.
In case of an accident caused to our costumer by our staff or equipment, Ilulissat Adventure do have an all needed insurance covering any damage proven made directly by the company or its employees. Please note the insurance do not cover any personal items, only personal damage. Personal items must be covered by the customers own insurance.
Any complaints must be given or sent to Ilulissat Adventure soonest possible, stating precisely what conditions and circumstances you are complaining about. Most convenient for all parties is if the complaint can be handled locally with our staff on the spot. If this is not possible, the sooner we receive the written complaint, the sooner we can take action. Complaint will not be handled if received later than 3 weeks after the incident.
Change of terms and conditions:
We keep the right to change the terms and condition policy without further notice, than a new update of the terms and conditions on our website, so kindly check the website for change from booking to booking.
When booking tours at Ilulissat Adventure – please read and accept the below conditions of Liability
WAIVER OF LIABILITY
ILULISSAT ADVENTURE INDEMNIFICATION AGREEMENT, RELEASE AND WAIVER OF LIABILITY AND EXPRESS ASSUMPTION OF RISK THIS IS A LEGALLY BINDING RELEASE AND WAIVER OF LIABILITY, AN EXPRESS ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENT (hereinafter referred to as the “Agreement”).
Please read it carefully, fill in the blanks and sign at the bottom where indicated.
I affirm that I have been advised and thoroughly informed of the:
Inherent hazards of the tours provided by Ilulissat Adventure. Activities include, but are not limited to: kayak guided tours, snowmobiling tours, snow shoes walks, technical trekking and hiking, boat trips, glacier walks, climbing (rock, mix and ice) (here in after referred to as the “Activities”).
Further, I understand that the Activities involve certain inherent risks including, but not limited to: forces of nature, civil unrest, dangerous roads, trails, off road activities, accommodation, vehicles, boats or other means of conveyance; drowning, sprains, strains, bruises or broken bones; insect bites and stings; altitude related illness; hypothermia and frostbite; unsanitary food or water; accident or illness without access to means of rapid evacuation or availability of medical supplies; inadequate medical attention; physical exertion for which I am not prepared, and negligence on the part of Ilulissat Adventure, its operators, or others. I understand that the aforementioned hazards and risks are described by way of example only, and that there are numerous other hazards and risks inherent in the Activities provided by Ilulissat Adventure.
In consideration of being allowed to participate in the Activities, on behalf of myself and my personal representatives, heirs, executors, next of kin, spouse and assigns, I agree as follows:
I hereby personally assume all risks in connection with the Activities, whether foreseen or unforeseen, known or unknown for any harm, injury or damage, including death, that may befall me while I participate in the Activities, including all risks.
I understand and agree that neither Ilulissat Adventure, my guides, nor any of their respective employees, officers, agents, operators, subcontractors or assigns (hereinafter referred to as the “Released Parties”) shall be held liable or responsible in any way for any injury, death or other damages to me or my family, heirs, assigns or damage to any properties that may occur as a result of my participation in the Activities or as a result of the negligence of any party, including the Released Parties, whether passive or active.
I knowingly, intentionally and voluntarily waive, release, indemnify, and agree to hold harmless the Activities and the Released Parties from any and all actions, claims, or lawsuits that I, my family, estate, heirs, assigns or damage to any properties, may have for any damage, injury, paralysis, or death to myself or any other person arising out of my participation in the Activities.
If I, or anyone asserting a claim through me based upon my participation in the Activities, sues any Released Party, or otherwise violates the terms of this Agreement, I or such person(s), shall be responsible for and shall pay all attorney’s fees and costs incurred by the Released Parties in defending such action.
I agree that this Agreement shall be governed by and construed in accordance with the laws of Greenland. All disputes and matters arising in connection with or incident to this Agreement shall be litigated, if at all, exclusively before a court located in Ilulissat, and in no other jurisdiction or venue. I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.
I understand that Ilulissat Adventure is solely a distributor of Activities and that they cannot be held liable for any damage, expense, or inconvenience caused by delays in the tours I participate in affecting the remainder of my holiday.
I understand that Ilulissat Adventure cannot be held liable for supplying the Activities in the case of acts of God (force majeure). I accept that in such cases Ilulissat Adventure will use its best efforts to supply comparable services. I understand that all arrangements may be subject to alteration or cancellation at any time with or without prior notice for any reasonable cause, and that such alterations will not be considered cause for cancellation. I will not hold Ilulissat Adventure liable for any injury, loss, damage, accident, delay, irregularity, or expense arising from strikes, war, weather, quarantines, sickness, governmental restrictions or regulations, or from any act of omission of any individual, firm, or corporation furnishing the Activities, or any services in connection therewith, nor for any additional cost or expense due to disruption of advertised schedules, rates or services, or for any other cause beyond its control.
I hereby represent and warrant that I am covered by medical insurance which is valid overseas or am willing to assume such costs. I agree that if I suffer any injury or illness, Ilulissat Adventure shall arrange medical treatment and emergency evacuation service, as they deem essential for my safety, at my sole cost.
I understand that the Activities can or will be photographed and promoted by its agents and sponsors, and in consideration for permission to enter and participate in the Activities, I hereby give permission to all of the aforementioned released parties to use my likeness for any purpose whatsoever.